Контрольная Английский язык. Контрольная работа №1 (4 раздела), номер: 222682

"РАЗДЕЛ 1. ГЛОССАРИЙ

Задание 1. Ознакомьтесь с новой лексикой. Выпишите в тетрадь приведенные ниже слова. Найдите и выпишите их транскрипцию и значение в словаре. Выучите слова:
tour operator
travel agent
booking agent
ticket agent
travel consultant
tourism manager
tour guide
guide-interpreter
animator
important
develop
development
tour packages
include
transportation
accommodation
catering
transfer
insurance
obtain
excursion
carrier
supplier
customer
arrangement
trip
ticket
sightseeing tour
attention
set aside
assistance
fare
perform
performance
staff
run business
supervise
profit
in charge of
decide
sales
require
representative
responsible for
employee
employer
select
improve
encourage
determine
negotiation
establish
policy
promote
promotion
domestic
international
advertise
advertisement
mass media
wholesaler
pay
industry
retail
flight
car rental
car hire
destination
consider
manufacture
local
cost
offer
resource
earn
equipment
access to
accompany
luggage
possess
foreign language
value
advantage
disadvantage
travel
resort hotel
cruise ship
entertain
entertainment
amuse
on board
reluctant
invite
guest
take part in
contest
communicate
easy-going
mention


РАЗДЕЛ 2. ЧТЕНИЕ

Задание 1. Прочитайте и переведите текст. Выпишите все незнакомые слова в словарь. Отработайте чтение и устный перевод текста с опорой на свой словарь:

PROFESSIONS IN TOURISM
People in tourism are tour operators, travel agents, booking agents, ticket agents, travel consultants, tourism managers, tour guides, guide-interpreters, animators and travel writers.
The most important person in the tourism business is the tour operator.
The tour operator works in a tourist company. He develops tours which are also called tour packages. A tour package includes transportation, accommodation, catering, transfers, insurance, obtaining visas, excursions and other things.
When developing a tour package the tour operator works with transportation companies or carriers, hotels, restaurants, museums and other suppliers of tourist services. He holds negotiations with them and establishes the policy of the company for the coming tourist season. He promotes and markets tours on the domestic and international tourist markets. He also advertises his tourist product in newspapers, magazines and electronic mass media.
The main thing about the tour operator is that he is a wholesaler. He sells tour packages to travel agents wholesale and pays commission to them. The commission he pays is from 5 to 10%. Sometimes he sells tour packages direct to the publiс.
The tour operators are the main producers in the tourist industry as they organize package tours.
The travel agent is another important job in the tourist industry. He usually works in the travel company and sells tourist products that tour operator produce. But he sells tourist products retail to the public unlike the tour operator who sells tourist products wholesale.
The retail travel agent sells such kinds of tourist products as transportation or flights, accommodation or hotel rooms, catering or meals, transfers from the airports to the hotels and back, sightseeing tours or excursions, car rental or car hires, airway and railway tickets and so on. This is why the travel agents are the main sellers in the tourism industry.
The term “retail” distinguishes him from the tour operator or packager, who can be considered the manufacturer or wholesaler of the tourist industry.
The retail travel agent may do some local advertising but in this case costs may be shared with tour packagers or transportation companies.
The travel agent usually offers customers all the arrangements for his trip without going to different places for his airplane ticket, hotel booking, car rental, sightseeing trips and whatever else he may want for his trip.
In return for the customers who are brought in by the agencies the airlines give special care and attention to the agents. They may set aside seats on some popular flights just for agencies. They also give assistance to the travel agents in working out fares.
The travel agents are usually paid by means of commission.
All managers perform the major functions of planning, organizing, staffing, directing and controlling. The tourism manager who works in a tourist company usually runs some tourist business. He supervises all kinds of operations in a tourist company. He also supervises the tourist company staff.
The tourism manager plans the tourist business, he provides tour operations, developing of new tourist products and obtaining profits. He is in charge of the results.
The tourism manager decides on development and promotion of new tour packages, advertising and sales. One of his duties is to decide on prices and discounts.
The manager is required to spend a lot of his time in the negotiation role. Negotiating may be required on contracts with suppliers, representatives of other tourist companies.
The tourism manager is responsible for hiring the employees and their work. He selects them and provides their training, improves employees´ performance, reduces conflict situations, provides feedback on performance and encourages growth.
The manager is also responsible for determining who in the company gets the resources and how much each person earns. The resources include money, equipment and access to the manager´s time.
When the tourism manager is just the head of some department in a large tourist company he reports to the general manager.
The tour guide is a person who accompanies a group of tourists on a package tour. He is also called a tour leader, a tour manager, a tour director or a tour escort in the USA. The tour guide may be an employee of the tour operator or a free lancer who is employed in high season only.
Usually the job of a tour guide includes meeting and accompanying groups of tourists. He provides commentaries, reconfirms accommodation, helps with luggage, sorts out problems and provides sightseeing tours.
He is a person who generally creates an enjoyable atmosphere among tourists and deals with all their problems.
The tour guide must possess the two main qualities above all: he must be a sociable person and have a good knowledge of many things. The knowledge of a foreign language is becoming more and more valued. People who speak a foreign language clearly and can be understood are normally at advantage.
So the tour guide usually speaks the language of the tourists perfectly well. He must be able to translate well from one language to another, tell all sorts of stories about his destination and answer lots of questions in foreign languages.
The tour guide always knows history, geography, art and culture well. He knows well the history and the sights of his destination. He usually answers a lot of questions.
Sometimes the term “guide” is used for one in charge of local sightseeing. And another term “conductor” is used to denote the one accompanying a group throughout its travels and making all the arrangements for the group.
Some very important people in the tourist business began their careers as tour guides in their native destination.
Many resort hotels and nearly all cruise ships employ people who are in charge of the activities and are supposed to entertain and amuse the customers. These people are known as animators. Chief animators are often called social directors. They organize the activities of tourist during the day at the resort or on board a ship. They involve the willing and reluctant guests in action. The animator invites guests to take part in the fun and games.
The chief animator or social director organizes and conducts parties, shows, sport or art contests, games for children and grown-ups. He communicates with guests a lot.
A good animator or social director provides entertainment for the guests in their native language. All the guests enjoy his speaking several foreign languages. The animator is a very artistic person. He usually sings well, dances well and acts like an actor. He is always an easy-going person and a pretty good mixer.
While speaking about the animator we should mention that he is the main entertainer in the tourist industry.
In addition to social directors and animators resorts employ a lot of people to supervise activities in which the resorts specialize – golf and tennis pros or swimming, skiing and scuba diving instructors.
Задание 2. Письменно ответьте на следующие вопросы и переведите свои ответы на русский язык:
1. What are the main professions in tourism?
2. What does the tour operator do?
3. What does the tour package include?
4. What are the companies the tour operator work with?
5. What does a wholesaler mean?
6. Who is the main producer in the tourism company?
7. What kind of tourist products does the tour agent sell to the public?
8. What kind of assistance can airlines give to the travel agents?
9. What are the main managerial functions?
10. Where does the tourism manager work?
11. What is the tourism manager in charge of?
12. What is a tour guide?
13. What are the synonyms for “the tour guide”?
14. What is he involved in?
15. Why must he know languages well?
Задание 3. Переведите предложения с русского языка на английский:
1. Туроператор – это основная профессия в туристическом бизнесе.
2. Основной задачей туроператора является разработка турпакетов, которые включают в себя перевозку туристов, размещение, питание, экскурсии, страховку.
3. Туроператор продает турпакеты оптом в отличие от турагента, который продает различные туристские услуги в розницу.
4. Кроме туроператоров, в турбизнесе много других профессий, например, турагенты, агенты по бронированию, агенты по продаже билетов, консультанты, менеджеры по туризму, гиды, гиды-переводчики, аниматоры и журналисты, пишущие о туризме.
5. Туроператоры разрабатывают турпакеты и продают их оптом.
6. Турагент продает клиентам следующие продукты: перевозки, встречи и проводы в аэропорту, проживание, питание, экскурсии, аренду автомобилей, авиа – и железнодорожные билеты.
7. Планирование, организация, работа с персоналом, управление и контроль являются основными функциями менеджера по туризму.
8. Менеджер по туризму руководит всей деятельностью туркомпании. Он также руководит штатом компании.
9. Менеджер планирует турбизнес, он занимается туроператорской деятельностью, разработкой новых турпродуктов, получением прибыли. Он отвечает за результаты деятельности компании.
10. Менеджер по туризму решает вопросы разработки и продвижения новых туров, рекламы и продаж.
11. Гид – это работник туркомпании, который сопровождает организованные группы туристов.
12. Гид может быть сотрудником туроператорской фирмы или наниматься на временную работу в разгар туристического сезона.
13. Работа гида включает встречу и проводы туристов в аэропорту, расселение их в гостинице и решение всех проблем туристов во время отдыха.
14. Гид обычно хорошо говорит на языке туристов, а также переводит с одного языка на другой.
15. Он обладает глубокими знаниями по истории, географии, искусству и культуре турцентра.
Задание 4. Заполните пропуски в предложениях подходящими по смыслу словами:
a) hotels, sellers, transfers, important, products, catering, car rental, retail

1. The travel agent is another … job in the tourist industry.
2. He usually sells tourist … that tour operator produce.
3. But he sells tourist products .. to the public.
4. The retail travel agent sells … or flights.
5. The travel agent sells … or car hires.
6. The travel agent sells … or meals.
7. The travel agent sells … from the airports to the … and back.
8. The travel agents are the main .. in the tourism industry.

b) foreign languages well, a tour escort, package, accompanying, accommodation, a tour leader, an employee, meeting, a lot of questions, history and geography, commentaries, luggage, problems, an enjoyable atmosphere
1. The tour guide is a person who accompanies a group of tourists on a … tour.
2. He is also called … or … in the USA.
3. The tour guide may be … of the tour operator.
4. The job of a tour guide includes … and … groups of tourists.
5. He provides ….
6. He reconfirms ….
7. He helps with ...
8. He sorts out ...
9. He creates ….
10. He speaks ….
11. He answers ….
12. He knows ….
Задание 5. Заполните пропуски в предложениях походящими по смыслу словами и переведите на русский язык:
1. Chief animators are often … social directors.
a. called b. calls c. call d. caller
2. They … the willing and reluctant guests in action.
a. invites b. entertain c. supervise d. involve
3. He … with guests a lot.
a. communicate b. communicates c. supervise
d. supervises
4. The social director … entertainment for the guests in their native language.
a. employs b. provides c. communicates
d. supervises
5. All the guests enjoy his speaking … foreign languages.
a. one b. two c. a great deal of d. several
6. The animator is a(n) … person .
a. dull b. easy-going c. naughty d. bad
7. The animator is the main … in the tourism industry.
a. producer b. entertainer c. seller d. supervisor
Задание 6. Вычеркните лишнее слово:
1) customer, interpreter, travel agent, booking agent, guide, ticket agent;
2) flight, car rental, transfer, commission, hotel accommodation, sightseeing tour;
3) accommodation, arrangements, promotion, destination, entertainment, commission;
4) discount, career, separate, resort, contest, brochure;
5) passenger, tourism manager, consumer, career, social director, chief animator.
 
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"Задание 7. Составьте словосочетания и переведите их на русский язык:
1) tour а) agent
2) social b) destination
3) travel с) operator
4) destination d) tour
5) tourist e) animator
6) car f) director
7)sightseeing g) rental
8)chief h) geography


Задание 8. Совместите словосочетания из левой колонки с их значениями из правой колонки:
1) a tour operator a) a travel company staff member who sells tours and separate services
2) a travel agent b) a tourist professional who shows tourists round a destination or a sight.
3) a tourism manager c) a tourist specialist who develops
tour packages
4) a tour guide d) a manager who supervises a staff of animators
5) an animator e) a tourist professional who manages a travel company or a department
6) a social director f) a travel company staff member who issues and sells tickets
7) a booking agent g) a specialist who arranges entertainments for hotel guests or cruise passengers
8)a ticket agent h) a travel company staff member who arranges ticket bookings

Задание 9. Выберите верное объяснение:
1) A hospitality
a) a set of businesses which provide social industry;
b) a set of businesses which provide services for sick people in hospitals;
c) a set of businesses which provide services for hotel guests;
d) a set of businesses which provide accommodation, meals, and entertainment for travelers.

2) Goods
a) a lot of good things;
b) products on sale;
c) sales;
d) discounts.

3) A commission
а) money paid by a tour operator for a travel agent's services;
b) money paid by a customer for a travel agent's services;
c) money paid by a customer when booking a tour;
d) money paid by a traveler when booking a ticket.

4) A tour package
a) a set of tours offered for a traveler’s choice;
b) a list of services offered by a travel agency;
c) a tour which includes travel, accommodation, meals and other services at one price and is paid for in advance;
d) an envelope from a travel agency with all travel documents for the customer going on a tour.

5) A customer
a) a specialist in national customs;
b) a person who works at the Customs;
c) a consumer of travel services;
d) a buyer of goods or services.

6) A wholesaler
a) a person or a company that sells packaged goods or services to customers;
b) a person or a company that works on a travel market;
c) a sales person or a company that has a number of agents or agencies;
d) a person or a company that buys goods or services in bulk from suppliers and sells them to retailers

7) A destination
a) a place to which a traveller is going;
b) a place which a traveller visits during a tour;
c) a place of arrival;
d) a place of departure.

8) Sightseeing
a) attractions and places of interest of a city or a town;
b) visiting or looking at the places of interest;
c) looking through catalogues with city or country views;
d) watching videos with city or country views.

9) Staff
a) personal things;
b) personnel;
c) a lot of people;
d) a lot of customers.


10) a retailer
a) a person or a company that buys a tour package direct from a tour operator;
b) a person or a company that buys separate travel services;
c) a person or a company that sells goods or services direct to the public;
d) a person or a company that sells tickets direct to the public.

Задание 9. Заполните пропуски в предложениях с помощью данных слов и словосочетаний:
a retailer destination
a commission the tourism manager
the animator a wholesaler
suppliers the tour guide
the social director the travel agent
carriers sightseeings
the tour operator entertainment
promotion
1. … supervises all operations in a tourist company and its staff.
2. … handles tour groups.
3. … sells tour packages and separate services to customers
4. … provides entertainment for holiday-makers.
5. …develops tour packages.
6. The tour guide knows all sights in the ….
7. The tourism manager decides on … and advertizing of new tours.
8. The tour operator pays … to travel agents.
9. The tour guide conducts … tours.
10.The animator arranges and conducts … programmes.
11.The travel agent is ….
12.The tour operator is …
13.The chief animator is also called …
14.The tour operator works with …, hotels, museums and other ….

РАЗДЕЛ 3. ЗАКРЕПЛЕНИЕ ЛЕКСИЧЕСКИХ НАВЫКОВ. СЛОВООБРАЗОВАНИЕ.
Задание 1. Изучите значения следующих слов:
A journey
A trip
A voyage
A crossing
A drive
A ride
A tour
Travel
Перепишите предложения, заполнив пропуски словами и письменно переведите их:
1. The … in a boat was very interesting.
2. We can hire a car and go for a … in the country.
3. There is a politician on a … and he wants hotel accommodation..
4. Last year we decided to go for a horse ….
5. The Titanic sank on its first ….
6. I´d like to go on a day … to London.
7. I can’t forget that long sea … from London to Bombay.
8. … bring much fun to those who like travelling..
9. What do you think about the city …?
10. I’ve always dreamt of a … across the Pacific Ocean.
11. The … of 3000 miles wasn’t exhausting.
12. Are you …writer??
13. Let’s make a boat … round Manhattan.
14. During next two days Mr. Evans will be taken on a whistle-stop … of London to see sights.
15. Once you travelled by sea. Can you describe the ship and the …?
16. It will take you three days to get from St. Petersburg to Novosibirsk. It won’t be an easy ….
17. We postponed our … to Italy because of external circumstances.
18. What was your last … like?
19. She was as excited as a child about her first … abroad and spent the next three days buying clothes and luggage.
20. The dancers were perpetually on …, with no time or money to create new works.
Задание 2. Прочитайте текст. Преобразуйте слова в конце строк так, чтобы они грамматически и лексически соответствовали содержанию текста. Письменно переведите текст на русский язык:

Themed Rooms at the Alton Towers
Alton Towers (1) a theme park, water park, and hotel complex in the county of Staffordshire, United Kingdom. The Alton Towers Hotel (2) in 10 April 1996 and is themed to the eccentric (3) character Sir Algenon Alton and his travels. The rooms (4) in a classical English style with pictures of Sir Algenon’s inventions. The hotel (5) an (6) range of rooms and suites. These include the Explorer Room, the Peter Rabbit Bedroom, the Garden Room, the Cadbury’s Chocolate Bedroom, the Coca Cola Fizzy Factory Room, and the (7) Nights Suite. All the bedrooms and suits contain a (8) bed and bunk beds or two single beds. The (9) are also fitted with a 26” flat screen LCD TV, satellite TV, tea and coffee making facilities and an ensuite bathroom with bath and shower, and a baby (10) facility. The Alton Towers Hotel is the ideal place for a fun family-oriented holiday.

(1) be (2) open (3) fiction (4) decorate (5) offer (6) amaze (7) arab (8) two (9) room (10) listen
Задание 3. Определите части речи следующих групп слов и переведите, выделите приставки и суффиксы, выучите слова и составьте несколько предложений:
1. science scientist scientific
2. to consume consumer consumption
3. to increase increasing increasingly
4. to provide рrovision provider
5. to change exchange changeable
6. different difference to differ differential differently differentia differentiate.
7. to organize organizer organization organizing organizational
8. to depend dependence dependency dependent,
dependable independent independence independently
interdependence
9. to finance finances financial financing
Задание 4. Найдите значения следующих сокращений и терминов, применяемых в прайс-листах:
Размещение:
Питание:
Номера:

РАЗДЕЛ 4. УСТНАЯ РЕЧЬ

Задание 1. Подготовьте ответы на следующие вопросы, которые могут быть заданы вам на собеседовании при устройстве на работу:
1) Are you going to choose a career in tourism? What career in tourism, are you going to choose?
2) Are you keen on tourism at all?
3) Are you fond of travelling at all?
4) Are you interested in work with people?
5) Do you know any jobs in tourism? What position are you thinking of?
6) Do you like to travel on business? What means of transport do you prefer when you travel on business? Do you think business trips are necessary for each company?
7) Tell me about the company you are currently working for. What are your duties at work?
8) Tell me about yourself.
9) Which is more important for you: status or money? Give reasons to support your answer.
10) What would you like to be doing ten years from now?
Задание 2. Прочитайте, письменно переведите диалоги и выучите один из них:
How the Hotel Works
M — Manager, E — New Employee
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